FG Consulting Services

Hospitality
technology,
built from
the inside out.

Twenty-five years operating and building hospitality technology — from implementation specialist to C-suite. Now helping operators navigate AI, automation, and what comes next.

Francois Greffard

Principal, FG Consulting Services
SVP Operations, VRPS Inc.

Castle Rock, CO · EN / FR

25+

Years in hospitality tech

75+

Team members led

30%

EBITDA maintained

2×

M&A transactions led

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About

Global operator.
Technology builder.

"Over 25 years leading hospitality technology — from implementation to the boardroom."

From frontline implementation specialist to CEO of a global SaaS firm serving enterprise hotel groups, resort operators, and vacation rental companies — leading organizations through private equity acquisitions, international expansion into Asia, and the transition from on-premise software to cloud SaaS that generated 200% revenue growth.

Today that operational depth is applied as a consultant and executive — building the AI systems, automation workflows, and technology platforms that help hospitality businesses compete in a rapidly changing landscape.

200%

Revenue growth via SaaS transition

40%

Reduction in manual work via automation

SOC2

Compliance achieved & audited

EN/FR

English & French

Expertise

Deep across the full stack
of hospitality operations.

From guest-facing platforms to back-office automation — building the systems that connect hospitality operations to modern AI infrastructure.

AI & Automation Architecture

Custom MCP server development in Python connecting hospitality platforms to AI workflows. Agentic systems for reservations, maintenance dispatch, and operational reporting.

FastMCPPythonAI Agents

Property Management Systems

Deep integration expertise across leading STR and hotel PMS platforms. Custom tooling and data pipelines that unlock operational intelligence from existing investments.

Track PMSBreezewayIQware

Guest Experience Platforms

End-to-end design of guest-facing technology — AI chatbots, Apple TV concierge applications, and in-property digital experiences that elevate the guest journey.

ChatbotsApple TVGuest Tech

Operations & Department Design

Scalable frameworks for Support, Onboarding, and Accounting. Governance policies, security frameworks, and SOC2 compliance architecture.

CRM platformsTicketingSOC2

Financial Intelligence

End-of-month reconciliation workflows, billable audit systems, and owner reporting pipelines across multi-property portfolios.

QuickBooksStripeNetSuite

Industry Intelligence & Strategy

Research and strategic briefings translating AI and technology trends into actionable insight for hospitality operators and leadership teams.

AI StrategyBI ToolsDatabases

Career

Built across every level
of the business.

2024 — Now

SVP of Operations

VRPS Inc.

2024 — Now

Founder & Consultant

FG Consulting Services

2022 — 2023

Business Unit President

Megasys / Fullsteam

2019 — 2021

Chief Executive Officer

IQware Inc.

2005 — 2019

Chief Operating Officer

IQware Inc.

1999 — 2005

Dir. Customer Success & IT

IQware Inc.

2024 — Present

VRPS Inc. · Mobile, Alabama

SVP of Operations

Building the foundational operational infrastructure for a vacation rental technology startup — streamlining operations, establishing scalable department structures, and aligning day-to-day activity with strategic growth goals.

Department designGovernanceMCP automationFinancial systems

2024 — Present

FG Consulting Services · United States

Founder & Technology Consultant

Delivering technology solutions for hotels, vacation rental operators, and hospitality businesses — specializing in PMS integration, AI automation, guest communication systems, and operational intelligence platforms.

PMS integrationAI chatbotsApple TVMulti-property operators

2022 — 2023

Megasys Hospitality Solutions (Fullsteam LLC) · Colorado

Business Unit President — Transition

Retained post-acquisition to lead strategic direction and growth. Achieved SOC2 compliance, drove a 10% ARR increase through payment platform migration, and reduced manual work 40% through workflow automation.

$10MM OpExSOC2M&A integration30% EBITDA

2019 — 2021

IQware Inc.

Chief Executive Officer

Led 75-person team through profitable growth during challenging economic cycles. Oversaw acquisition of Megasys Hospitality Solutions and positioned the company for private equity exit.

75-person teamM&A — MegasysPE exit

2005 — 2019

IQware Inc. · Greenwood Village, CO

Chief Operating Officer

Transitioned software platforms to cloud-based SaaS, generating 200% revenue growth. Led digital transformation and international expansion into Asia including product localization and regional sales.

200% revenue growthSaaS transitionAsia expansion

1999 — 2005

IQware Inc.

Director of Customer Success & IT

Worked with CEO to turn around the company. Annually deployed solutions for 60+ clients — building the technical and operational foundation for the next two decades of growth.

60+ annual deploymentsCustomer successIT leadership

Hospitality
technology,
built from
the inside out.

Global operator.
Technology builder.

Deep across the full stack
of hospitality operations.

Built across every level
of the business.

Research for
hospitality operators.

Let's talk about
what's possible.

Hospitality technology, built fromthe inside out.

Global operator.Technology builder.

Deep across the full stackof hospitality operations.

Built across every levelof the business.

Research forhospitality operators.

Let's talk aboutwhat's possible.

Hospitality
technology,
built from
the inside out.

Global operator.
Technology builder.

Deep across the full stack
of hospitality operations.

Built across every level
of the business.

Research for
hospitality operators.

Let's talk about
what's possible.